Shipping & Delivery Information
We deliver frozen food products to Metropolitan Melbourne and now most of regional Victoria and even NSW!
If you do not live in Victoria or NSW we can post any non-frozen products to you Australia Wide.
We deliver across Melbourne in two-week blocks – click here for the upcoming delivery dates.
We are extending our delivery zones all the time, so if we do not currently deliver to your area, please get in touch with us and tell us you would like us to!
If you will not be home for the delivery- we can package your order with a cooler liner and ice pack to keep it cool until you get home. Just tick the box at checkout for COLD PACKAGE.
Free Delivery within our Metro Melb delivery area for orders over $130 (unfortunately this does not apply for regional VIC). Delivery within metro Melb is $12.95 and varies for regional VIC- please use our postcode checker at the top of this page for more info- or shipping prices will be displayed at checkout.
We deliver across Melbourne in two-week blocks – click here for the upcoming delivery dates.
We are extending our delivery zones all the time, so if we do not currently deliver to your area, please get in touch with us and tell us you would like us to!
If you will not be home for the delivery- we can package your order with a cooler liner and ice pack to keep it cool until you get home. Just tick the box at checkout for COLD PACKAGE.
Free Delivery within our Metro Melb delivery area for orders over $130 (unfortunately this does not apply for regional VIC). Delivery within metro Melb is $12.95 and varies for regional VIC- please use our postcode checker at the top of this page for more info- or shipping prices will be displayed at checkout.
Interstate shipping: All states (non-frozen)
- Orders will be packed and posted within 48hrs of being received (usually within 24hrs) unless placed after 2pm on Friday, then they will be posted the following Monday.
- You will be notified of tracking information for your order.
- If the order is a gift and you would like a hand written note included, please add this information in the notes at checkout.
- We hope to deliver frozen products across Australia in the near future!
Returns and refunds
If you purchase something that you are not happy with, it can be returned for store credit within 14 days from the date of purchase. To be eligible for exchange, your item must be unused & in the same condition that you received it. Shipping costs for returns are your responsibility and must be sent with tracking.
Please get in touch with us to discuss what we can do to sort out any change of mind or problem you have with the item you have received, we are here to help and want you to be happy with your purchase!
(Facebook, Instagram or submit your message here). Or email kate@thesaltiestdog.com.
Refunds will only be provided for faulty items.
Shipping costs will not be refunded.
Edible products cannot be returned or refunded!
Please get in touch with us to discuss what we can do to sort out any change of mind or problem you have with the item you have received, we are here to help and want you to be happy with your purchase!
(Facebook, Instagram or submit your message here). Or email kate@thesaltiestdog.com.
Refunds will only be provided for faulty items.
Shipping costs will not be refunded.
Edible products cannot be returned or refunded!
Check Delivery Postcode Here!
Free Trial Meals
Let your salty dog sample the range of Ready to Raw meals before committing to a whole bowl! These pup-sized samples are the perfect way to introduce your dog to raw meals and you can choose from any two in our whole range (sample size is approx. 50 to 100gm).
Fill in your details and we'll let you know when we are next delivering in your area! Available in Melbourne Metro areas only!